Multimedia Role Play for Chinese


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Booking a ticket in a hotel B | 在旅馆订机票 B


A is a British student who is about to book an air ticket for Xi’an in a hotel.

B is a hotel receptionist, Miss Zhang.

Tasks for B, Miss Zhang, a hotel receptionist

Make the conversation as realistic as possible by greeting each other at the beginning and by using small talk. Try to anticipate the flow of the conversation by looking at the following prompts.

  1. Tell A that tickets should be booked a week in advance. Ask A for    his/her room number.
  2. Tell A that room 118 is a reserved room. Ask A how s/he got the room.
  3. Tell A that since he/she is Mr Li's special guest you will help him/her get a ticket to Xi'an for tomorrow. Suggest a flight at 5 p.m. the following day and tell A that it will cost him/her 650 RMB.
  4. Tell A that you always have tickets in reserve for VIPs (重要人物 zhòngyào rénwù N). Tell A that if he/she leaves the money at the desk s/he can have the ticket this afternoon.
  5. Tell A that you normally (一般来说yìbān láishuō EXP) charge 10% more(多收百分之十duō shōu băifēnzhī shí) if a credit card is used.
  6. Tell A that if everything goes well, (要是顺利的话yàoshi shùnlì de huà EXP) the ticket will be ready for collection at 8 a.m. tomorrow. You will give the change to A when he/she comes to collect the ticket.


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