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What to do if you have booked a trip to China from the UK
The FCO has updated advice on travel to China in light of the Coronavirus
outbreak. Here’s what you need to know – about flights, insurance, cancelling or
booking alternatives
The Foreign and Commonwealth Office (FCO) has advised against all-but-essential
travel to China and is urging UK citizens to leave the country, while several
airlines have suspended flights and tour operators are cancelling trips. Here’s
what UK travellers on current trips, or booked on future trips, need to know.
For UK citizens currently in China, FCO advice is to leave as soon as possible –
as it is likely to become harder to access departure options in coming weeks. In
a statement on Tuesday, foreign secretary Dominic Raab said: “The safety and
security of British people will always be our top priority. As such, we now
advise British nationals in China to leave the country if they can, to minimise
their risk of exposure to the virus. Where there are still British nationals in
Hubei province who wish to be evacuated, we will continue to work around the
clock to facilitate this.”
UK operators British Airways and Virgin Atlantic have suspended flights to and
from mainland China, as have other airlines, including Air France, Delta,
United, American Airlines, Qatar Airways and Oman Air. Others are operating with
reduced frequency. Commercial airlines still operating flights to the UK include
Air China, Aeroflot and Emirates.
As part of government-imposed restrictions on movement within China some
provincial highways and inter-city high-speed rail lines have been closed, and
there is tighter control on entry and exit to villages and townships across the
country, and restrictions on movement within some cities and municipalities,
including Chongqing.
If you have a tour booked …
January and February are considered low season for UK visitors to China, with
the majority of UK tour operators we asked saying they either don’t have
customers in the country or have already helped people fly home, or reroute
trips. Tour operators have said they are cancelling trips due to depart in the
next few months and are offering refunds, alternative dates or rerouting.
Wendy Wu Tours, one of the UK’s leading specialist tour operators to China, said
it did not have any customers in China, and anyone due to travel in February had
been contacted with alternative options. Those travelling in March, April or May
have the option to choose a later date or an alternative tour, without an
amendment fee – although cancellation fees apply. The company is confident there
will not be any long-term impact on business, after seeing increased interest
after the 2002–04 Sars outbreak.
Asia specialist the Dragon Trip, which launched in 2011 offering group holidays
in China, said it doesn’thave any clients in China at the moment, and trips
departing before 15 April have been cancelled, with a full refund, or the
opportunity to change to a later date or alternative location. Japan and South
Korea are proving popular alternatives. The company is confident that once the
virus is under control and the FCO downgrades advice, tourism will bounce back.
G Adventures has cancelled all departures to China up to and including 31 March,
giving travellers the option to postpone, transfer to an alterative tour, or
cancel and receive a full refund. Trailfinders has cancelled all trips until 30
April, is supporting those already in the country and is offering anyone with
tours already booked alternative tours without amendment fees. Other tour
operators, including Rickshaw and STA, advise travellers with trips booked to
contact them for options to reroute on a case-by-case basis.
What about insurance?
In instances where tour operators do not offer a full refund, some travel
policies may cover cancellation or curtailment – but many exclude outbreaks of
viruses. However, the large number of cancelled flights, combined with
restrictions in and out of affected areas, means some travel policies could
still pay out.
Cover is likely to depend on the date the policy was activated. If visitors
booked and travelled to China before the virus became a “known event”, it is
likely they are still covered for medical expenses, although not all insurers
will cover against cutting a trip short. Some insurers are referencing 21
January as the day it became a known event as this was the day China confirmed
human-to-human transmission. Other insurers have said that cover will still be
valid for any trips booked and taken up to the day after the FCO changed its
advice (28 January).
Direct Line says cancellation or curtailment of a trip will be covered for
anyone travelling (or currently in China) in the next 28 days, if they booked
before 29 January. Those wanting to continue their holiday would be covered for
medical expenses subject to standard T&Cs.
Alpha Insurance has also said that any holidaymakers currently in China will
continue to be covered, as long as they had arrived before the FCO advice
changed. If people want to return early, it suggests contacting tour operators
and travel agents for assistance and refunds in the first instance, but says if
a trip was booked before the FCO advice changed, travellers will be covered for
curtailment and helped with additional costs of returning home early. If
travellers decide to change dates or routes for future trips to China, Alpha
will amend policies without a fee.
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