Multimedia Role Play for Chinese

Getting a refund on a ticket B | 退 票 B


A is a British student in Beijing, who wants to refund a rail ticket.

B is a Chinese ticket office worker of a railway station.

Tasks for B, a ticket office worker of a railway station

Make the conversation as realistic as possible by greeting each other at the beginning and by using small talk. Try to anticipate the flow of the conversation by looking at the following prompts.


  1.  (Look at the ticket.) Tell A that s/he can only have 50% (百分之五十

băifēnzhi wŭshí) of his/her money back.

  1. Say that it is a regulation of the Ministry of Railways (铁道部 tiĕdàobù N) and that A should have read the note (小条子 xiăotiáozi N) on the ticket that says: For ticket refunds less than 48 hours before departure, 10% of the ticket price will be lost (损失 sŭnshī V); for refunds less than (...之内 zài...zhīnèi CO-V) 24 hours before departure, 50% will be lost.
  2. Tell A you will ask the stationmaster to make a special case (特殊情况tèshūqíngkuàng N) for a full refund, if A can show you some evidence (证据 zhèngjù N) that he/she is waiting for a new passport.